Senior Manager, Client Experience Excellence

About the role

Boldr is seeking an experienced operational leader to bridge Business Unit strategy and account execution. The Senior Manager, Client Experience Excellence will elevate the performance of Client Experience Managers, drive operational discipline, and ensure consistent delivery of exceptional client outcomes across a SaaS, technology, and AI‑enabled portfolio.

Key responsibilities

• Lead a team of Client Experience Managers, fostering consistency across programs.
• Develop and enforce operational processes, escalation governance, and continuous‑improvement frameworks.
• Coach senior leaders, enhance workforce readiness, and build scalable workforce models.
• Collaborate with executive stakeholders to align operational initiatives with strategic goals.
• Monitor and report on CXM capability, operational consistency, and client/business outcomes.

Required profile

• Proven experience in operational leadership within complex SaaS or technology environments.
• Strong ability to coach senior leaders and influence executive stakeholders.
• Track record of implementing scalable systems and driving continuous improvement.
• Comfortable moving between frontline execution and executive‑level discussions.

Required skills

What we offer

• Opportunity to shape client experience excellence at a fast‑growing B‑Corp.
• Dynamic, purpose‑driven culture focused on authenticity, curiosity, and empathy.
• Leadership development and impact‑driven projects.