Senior ServiceNow Developer - Remote

About the role

Iron Mountain is looking for a Senior ServiceNow Developer to join its Enterprise Technology team. The role involves designing and customizing scalable ServiceNow solutions, integrating critical systems and deploying advanced Now Assist AI tools, strengthening platform governance and improving the day-to-day operations of internal teams. The position is based in Mexico City and is remote.

Key responsibilities

• Design, build and maintain custom applications, complex workflows, catalog items and system integrations on the ServiceNow platform.
• Develop and refine AI skills, autonomous agents and agentic workflows to increase automation and streamline business processes.
• Manage cross-platform impacts of requested changes, enforce quality standards and oversee regular ServiceNow version upgrades for vendor compliance.
• Work with Solutions Architects and business stakeholders to turn complex requirements into functional Agile deliverables.

Required profile

• 5+ years of experience developing and maintaining solutions on the ServiceNow platform.
• Bachelor's degree in Information Technology or a related technical field.
• Strong understanding of ITIL principles and a track record of mentoring developers within an Agile framework.

Required skills

• Expert proficiency in JavaScript, ServiceNow API web services and core modules such as ITSM, ITOM, SPM, HAM, SAM, CSM or SPO.
• ServiceNow Certified Application Developer (CAD) required; Certified Implementation Specialist (CIS) preferred.

What we offer

• Competitive compensation and benefits aligned with experience.
• Flexible work options to support work-life balance.
• Comprehensive health, wellness and retirement plans.
• Opportunities for continuous learning and professional growth.