Strategic Account Manager – Supply Chain & Retail

About the role

We are a fast‑growing AI company looking for a Strategic Account Manager to join our LATAM team. You will act as a trusted advisor to leading retailers and supply‑chain organisations, bridging the gap between client needs and our AI platform that optimises inventory, replenishment and distribution.

Key responsibilities

• Lead pre‑sales discovery with senior stakeholders (C‑level, VP Operations, Supply Chain Directors) to map processes, pain points and constraints.
• Collaborate with product, R&D and implementation teams to design feasible solutions, define resources, contribute to pricing and shape commercial proposals.
• Own post‑sales delivery, onboarding and go‑live, ensuring measurable adoption and value.
• Maintain long‑term relationships, identify organic upsell and expansion opportunities, and relay customer feedback to product leadership.

Required profile

• Hands‑on experience in supply‑chain or retail operations, having managed complex projects with messy data and tight timelines.
• Background in consulting, system integration or technology resale within the supply‑chain or retail sector.
• Deep knowledge of LATAM retail and supply‑chain markets (Mexico, Colombia and surrounding countries).
• Proven ability to build trust with C‑level executives and operational leaders.
• Native or fluent Spanish and excellent written and spoken English.
• Based in Colombia or Mexico and willing to travel across the region.

Required skills

What we offer

• A high‑impact, highly visible role in a rapidly expanding AI company.
• Opportunity to shape product solutions for leading global retail brands.
• Collaborative, innovative environment with regional growth potential.