Technical Field Support Engineer - NEB

About the role

KONE, founded in 1910 and a global leader in elevators, escalators and automatic building doors, is hiring a Technical Field Support Engineer for its Mexico team based in Guadalajara. The engineer supports the Front Lines and Supply Operations teams with expert technical assistance, both remotely and on-site, and works with global teams on installation methods and troubleshooting tools.

Key responsibilities

• Provide technical support to ensure installations meet customer specifications and ride comfort expectations, covering digital tools, APF, software and BIM topics
• Participate in audits, pilot new products and solutions, and implement improvements that raise quality and efficiency
• Coach and mentor local trainers and employees during site visits and deliver scheduled technical training sessions with local training centers
• Prepare quality reports after each site visit, identify issues needing corrective action and follow up through KONE processes
• Take part in closing reviews to capture lessons learned and support continuous improvement
• Adhere to KONE and customer safety guidelines, report safety concerns and act immediately
• With the Technical Field Support Manager, plan daily work allocation, monitor performance against KPIs and SLAs, and drive continuous improvement

Required profile

• Strong technical grasp of product and service solutions, including digital tools, APF, software and BIM
• Holistic understanding of products and corrective action processes, and knowledge of the norms and requirements for each project
• Safety and environmental sustainability considered in solution choices
• Fluent in English and comfortable using IT tools
• Flexible and willing to travel as needed

What we offer

• Competitive salary
• Opportunities to learn and grow
• Comprehensive health and wellness plans for the entire family
• More benefits than required by law