Technical Specialist – Field Support for Kia

About the role

KIA is seeking a Technical Specialist to provide on‑site technical support to its dealer network across Mexico. The role focuses on delivering fast, expert solutions for Kia electric and hybrid vehicles, ensuring high quality and reliability for customers.

Key responsibilities

• Analyze statistical data and product specifications to define standards and assess product reliability.
• Apply total quality management tools to analytical and reporting processes.
• Interpret wiring diagrams and perform electrical diagnosis on cars and light trucks.
• Diagnose vehicles using electronic service manuals and laptop‑based scan tools, including OBD2 systems.
• Communicate technical issues clearly, both verbally and in writing, with internal departments and dealer personnel.

Required profile

• Engineering bachelor’s degree or equivalent.
• Minimum 4 years of experience in electric/hybrid vehicle technical support, after‑sales, or warranty.
• Proven ability to work independently in the field and collaborate with cross‑functional teams.

Required skills

• Electrical diagnosis and wiring diagram interpretation.
• Use of electronic service manuals and laptop‑based scan tools.
• OBD2 system expertise.
• Advanced Excel for data analysis.
• Statistical data analysis and total quality management methodologies.