Track & Trace Coordinator

About the role

Marken, the clinical and advanced therapy part of UPS Healthcare Precision Logistics, is looking for a Track & Trace Coordinator. The role tracks every consignment to its destination using the most expedited and efficient routing, ensuring compliance with client requirements and Marken Quality Standards. The position is permanent.

Key responsibilities

• Track all shipments and update milestones in Maestro.
• Manage the conditioning process of each shipment (dry ice replenishment, re-packaging and/or labeling) and record the corresponding milestones in Maestro.
• Plan the best route to the final destination, considering direct flights via OAG, cost, experienced airlines and arrival times, then obtain a pre-booked MAWB and consign to the receiving agent or Marken office.
• Inform Dispatch that a shipment is ready to be tendered to the airline according to the COT, enter routing legs into Maestro, send the domestic alert and confirm receipt.
• Monitor milestone compliance with the reporting tools in Maestro.
• Liaise with departments across the global and domestic Marken network, and with Marken offices and local service providers, to meet customer requirements and turnaround times.
• Analyze repetitive operational problems and develop possible service solutions.

Required profile

• Intermediate experience.
• Thorough understanding of aviation and airline networks.
• Excellent communication skills and the ability to influence others.
• Strong problem-solving and prioritization skills.
• Flexibility to work different hours, including weekends.

Required skills

• Intermediate use of the Microsoft Suite (Excel, Word and Outlook).
• Use of Maestro and OAG.