Analyst, Customer Collaboration (CLD)

About the role

Join Mondelēz International as an Analyst, Customer Collaboration (CLD) and help drive value for strategic customers while improving supply‑chain efficiency. You will act as the single point of contact for a portfolio of customers, using data to optimise plans, resolve issues and support joint initiatives.

Key responsibilities

• Serve as the primary contact for assigned customers, coordinating between internal commercial teams and customer procurement groups.
• Monitor and report on supply‑chain KPIs such as fill rate, on‑time‑in‑full, in‑stock levels, days of supply and forecasts.
• Manage escalations, complaints and disputes, ensuring swift resolution and maximum customer satisfaction.
• Analyse customer data on shelf availability, depot‑to‑store service, inventory and promotional sales to inform internal and commercial decisions.
• Partner with the Order Fulfilment team to conduct root‑cause analyses, track KPI performance and drive continuous improvement initiatives.

Required profile

• Proven experience in customer service & logistics within a fast‑moving consumer goods or consumer packaged goods environment.
• Strong analytical and problem‑solving abilities with a focus on delivering measurable results.
• Excellent communication, influencing and relationship‑building skills.
• Ability to work collaboratively across functions and adapt to changing priorities.

Required skills

• SAP
• Microsoft Office (Excel, PowerPoint, Word)