Associate Director, Global Process Excellence Marketing

About the role

The Global Process Excellence (Marketing) role shapes and executes the global marketing process excellence and transformation agenda within Commercial GBS. It develops a multi-year roadmap covering process standardization, continuous improvement and digital enablement, partnering with Global Growth & Omni functions, Zone Business Partners, GBS Capabilities and Tech. The role starts as an individual contributor and builds a Commercial Excellence team over time to run process discovery and deep-dive projects.

Key responsibilities

• Own the global marketing process excellence roadmap, aligned to Global Commercial/Growth priorities and zone needs, and build a 3-year portfolio of initiatives across expansion, digital enablement and process transformation.
• Define initiative charters and value cases (productivity, cost-to-serve, cycle time, quality, controls, experience) and govern benefits realization.
• Run a repeatable process discovery model (intake, discovery, deep dive, requirements, solution options, execution oversight, sustainment) and lead diagnostics such as VOC, process mapping, waste analysis and root cause analysis.
• Deploy continuous improvement methods (Lean/Six Sigma, standard work, simplification) across sales processes and define global standards: process taxonomy, SOPs, RACI, controls, SLAs/XLAs and KPI definitions.
• Drive improvements in cycle time, first-right-time quality, rework reduction and stakeholder experience.
• Optimize commercial and sales platforms and workflow tools with Tech and GBS teams, ensuring measurable outcomes on utilization, productivity, quality and visibility.
• Build a Commercial Excellence team and coach cross-functional contributors (GBS hubs, SMEs, Tech, Analytics).

Required profile

• Master's degree required (MBA, Economics, Marketing preferred).
• 10+ years in commercial/marketing operations, analytics/insights, strategy, transformation and/or process excellence.
• Demonstrated experience leading global/regional transformation and continuous improvement with quantified outcomes.
• FMCG experience required.
• Experience in complex, multi-country, multilingual, multi-timezone environments.

Required skills

• Strong working knowledge of marketing processes: analytics, consumer and shopper insights, content and activation operations, social intelligence, ecommerce/digital.
• Program and project management leading multi-functional teams across geographies and time zones.