Auxiliar de Atención a clientes

About the role

UPS is seeking a Customer Service Assistant to provide excellent support to its clients. The role involves handling customer inquiries, documenting concerns, and ensuring timely resolution. You will work within a dynamic team that supports multiple internal groups.

Key responsibilities

• Deliver high‑quality customer service by responding to client inquiries promptly.
• Document incoming information related to customer concerns accurately.
• Investigate and gather evidence until each case is fully resolved.
• Ensure timely and accurate completion of projects and internal requests.
• Perform additional tasks as assigned by supervisors or other departments.

Required profile

• Strong communication skills in Spanish to interact with customers.
• Ability to follow procedures and maintain detailed records.
• Attention to detail and commitment to completing investigations thoroughly.
• Capacity to work collaboratively with various internal groups.
• Commitment to UPS’s values of integrity and respect.

Required skills

What we offer

• Permanent employment.
• Inclusive workplace free of discrimination, harassment and retaliation.