Bilingual Resident Support & Retention Coordinator (English‑Spanish)

About the role

OurAssistants is looking for a bilingual Resident Support / Retention Coordinator to deliver exceptional service to residents across Latin America, improve retention rates, and assist property management teams with daily communication and lease renewal activities.

Key responsibilities

• Assist residents with billing, maintenance, leasing, and community policy inquiries in English and Spanish via phone, email, or portals.
• Track lease expirations, manage the renewal process, negotiate terms, and process signed renewals.
• Identify at‑risk residents, implement retention strategies, and conduct proactive check‑ins before move‑out dates.
• Provide bilingual communication support among residents, vendors, and property teams, and document all interactions in the management system.
• Maintain accurate digital records, generate retention reports, and support onboarding of new residents.

Required profile

• 1–2 years experience in property management, resident relations, leasing support, or customer service.
• Fluent in both English and Spanish (written and spoken).
• Currently residing in Latin America with a stable internet connection and remote‑ready workstation.

Required skills

• Familiarity with property management software such as AppFolio.
• Familiarity with property management software such as Buildium.
• Familiarity with property management software such as Yardi.

What we offer

• Competitive salary based on experience.
• Permanent remote work setup.
• Ongoing training and career growth opportunities.
• Supportive, resident‑focused team environment.