Bilingual Technical Support Engineer – Digital Solutions

About the role

Eaton’s Corporate Sector division is seeking a proactive Technical Support Engineer who is fluent in English and French. You will join a high‑performing team delivering world‑class support for Eaton’s Digital Solutions portfolio, helping customers from pre‑sales guidance through post‑deployment troubleshooting.

Key responsibilities

• Provide advanced technical support for digital products, ensuring a seamless customer experience.
• Act as a trusted advisor, assisting customers with product selection, configuration, and application use.
• Troubleshoot software, digital platforms, and electrical system issues, identify root causes, and drive resolution.
• Support system configuration tasks such as GUI navigation, password management, alarm setup, and core functionality.
• Collaborate cross‑functionally to escalate and resolve complex issues using internal and external resources.
• Manage high‑volume interactions via phone, email, and chat while maintaining quality and responsiveness.
• Communicate product value propositions and generate qualified leads for the sales organization.
• Contribute to continuous improvement by recommending product enhancements and updating knowledge bases.

Required profile

• Bachelor’s degree in Engineering (electrical or electronic preferred).
• Minimum 3 years experience in the electrical industry (project management, engineering, or sales/quotations).
• At least 2 years experience in technical support, software, or IT environments.
• Fluent in English and French.
• Strong problem‑solving, decision‑making, and customer‑orientation skills.

Required skills

• Digital platforms
• Software troubleshooting
• System integration
• GUI navigation
• Password management
• Alarm configuration
• Power systems knowledge
• Electrical distribution knowledge

What we offer

• Opportunity to work on innovative digital solutions within a global industrial leader.
• Collaborative environment with cross‑functional teams.
• Continuous learning and professional development.