BPO Data Entry Agent - Junior

About the role

Softtek is hiring a junior BPO agent in Mexico to review, interpret and extract information from PDF documents, Excel spreadsheets and other business materials in English. The role also covers entering, updating and maintaining data in customer systems and databases, with a focus on accuracy and quality.

Key responsibilities

• Review, interpret and extract information from PDFs, Excel files and other business documents in English.
• Enter, update and maintain data accurately in customer systems and databases.
• Perform basic data validation and quality checks, and flag missing, incomplete or inconsistent information.
• Verify data against business rules, requirements and operational guidelines.
• Follow documented procedures, work instructions and standard operating processes.
• Manage several tasks and priorities in a fast-paced environment and communicate data issues to stakeholders when needed.

Required profile

• High school diploma; associate's or bachelor's degree preferred.
• 1+ year of experience in data entry, data processing, back-office operations, administrative support or a related role.
• Experience reviewing PDF and Excel files, and with customer systems, databases or data management platforms.
• Experience in shared services, BPO or back-office environments, and familiarity with data quality processes.
• Ability to work independently with minimal supervision and strong attention to detail.

Required skills

• Proficiency in Microsoft Excel and other standard business applications.
• Experience with CRM, ERP or workflow management systems.
• Knowledge of document management and record-keeping practices.
• Strong organizational and time-management skills.