Client Success / Customer Experience Lead – Remote (LATAM)

About the role

We are a growing commercial landscaping company seeking a bilingual (English/Spanish) Client Success / Customer Experience Lead to deliver world‑class communication and support to our property‑manager and commercial clients. This remote position works closely with field crews and operations to ensure every client request is captured, tracked, and resolved quickly.

Key responsibilities

• Own client issues from initial contact through resolution, providing clear, proactive updates.
• Capture, clarify, assign, and track all client requests, complaints, billing questions, and service concerns.
• Coordinate with operations, field crews, and other teams to ensure tasks are completed within 72 hours, aiming for same‑day or next‑day resolution.
• Maintain accurate records of client interactions and follow‑up actions.
• Communicate consistently during core U.S. business hours, especially mornings and early afternoons.

Required profile

• Bilingual in English and Spanish.
• Available to work during U.S. core business hours.
• Strong organizational and problem‑solving mindset.
• Leadership attitude; able to drive processes without micromanagement.

Required skills

What we offer

• Remote work from anywhere in LATAM.
• Compensation: $1,250 USD/month for the first 90 days, then $1,500 USD/month.
• Performance bonus up to $8,000 USD annually.
• Opportunity to shape client experience in a fast‑growing industry.