Client Success Specialist – Remote

About the role

Deer Designer is looking for a remote Client Success Specialist to act as the essential bridge between our design‑focused clients and our Creative Director‑led teams. You will translate vague client goals into precise creative direction, ensuring smooth production and high‑quality outcomes.

Key responsibilities

• Identify and mitigate risks early, acting proactively to keep projects on track.
• Push back on unclear or low‑quality briefs and guide clients toward stronger inputs.
• Maintain concise, clear communication with clients and internal teams.
• Drive continuous improvement of client usage, moving from reactive support to proactive partnership.
• Leverage AI tools to draft, structure, and refine communications for maximum efficiency.

Required profile

• 2+ years in a client‑facing role such as Account Management, Project Management, or Client Success.
• Flawless written English with a structured, direct style.
• Strong design literacy – understand layout, hierarchy, branding, and UX concepts.
• Comfortable challenging clients and asking tough questions to achieve the best results.
• Proactive use of AI to enhance thinking and output quality.
• Experience in creative agencies or subscription‑based business models is a plus.

Required skills

• Figma
• Photoshop

What we offer

• Permanent remote contract with long‑term stability.
• 15 PTO days, 10 unpaid days, and 2 sick days after six months.
• Performance bonuses, work‑anniversary gifts, and dedicated career growth.
• A diverse, inclusive culture that values results over micromanagement.