Collections Agent – Debt Recovery (Call Center)

About the role

The Collections Agent will join a call‑center environment to contact individuals and organizations with outstanding debts. The role focuses on arranging repayment plans, handling inquiries, and ensuring compliance with relevant regulations.

Key responsibilities

• Identify and track outstanding debts.
• Contact debtors through approved communication methods to inquire about payment status.
• Negotiate payment plans that consider the debtor’s financial situation and company guidelines.
• Follow up to ensure adherence to agreed payment plans.
• Handle debtor inquiries, complaints, and requests professionally.
• Comply with federal, state, and local debt‑collection laws, including the FDCPA.

Required profile

• Proven experience as a Debt Collector or in a related collection role.
• Excellent verbal and written communication skills, with strong listening and persuasive abilities.
• Proficiency in using computer systems, databases, and relevant software.
• Strong organizational skills and attention to detail.
• Bilingual in English and Spanish.

Required skills

• Negotiation
• Problem‑solving
• Customer Service
• Conflict Resolution

What we offer

• Competitive salary.
• Professional career path with growth opportunities.
• Positive work environment.
• Legal benefits: IMSS, Infonavit, Fonacot, Caja de Ahorro, etc.