Community Manager

About the role

In this role you will foster a sense of community and drive brand awareness through digital strategies. You will act as the voice and eyes of our brands, designing and tuning digital content and campaigns in collaboration with planners, creatives and brand managers. Each day you will monitor conversations, identify trends and provide insights to enhance the digital ecosystem.

Key responsibilities

• Study each brand’s current digital presence, tools and performance.
• Research industry trends, audience conversations and competitor activity.
• Co‑create monthly conversation calendars and design content formats aligned with brand roadmaps and objectives.
• Write accurate, on‑brand copy and captions for posts across all digital platforms.
• Monitor digital conversations, respond to customer inquiries and manage crises according to the Crisis Management Manual.
• Capture live events, produce visual assets and feed them into future digital content.
• Prepare monthly performance reports and presentations for the digital planner.

Required profile

• 2+ years experience in digital community management and content generation.
• Strong verbal communication and ability to explain complex information clearly.
• Analytical, problem‑solving mindset with good interpersonal and customer‑care skills.
• Detail‑oriented, organized and self‑driven with a neat appearance.
• Ability to work collaboratively across brand, creative and digital teams.