Content Moderation & Trust Safety Trainer

About the role

We are looking for a Content Moderation Trainer to design, deliver, and continuously improve training programs for our Trust & Safety teams. The role ensures moderators understand platform policies, quality standards, and operational procedures, supporting a safe online environment.

Key responsibilities

• Develop and deliver onboarding and ongoing learning programs for content moderators.
• Facilitate classroom and virtual training sessions for new hires and existing staff.
• Translate policy updates and operational changes into effective training materials.
• Assess training effectiveness through audits, assessments, and performance metrics.
• Collaborate with Operations, Quality, and Team Leaders to identify knowledge gaps and training opportunities.
• Provide coaching, feedback, and support for employee development.
• Maintain training documentation, knowledge bases, and learning resources.
• Support calibration sessions and continuous improvement initiatives.

Required profile

• Bachelor's degree or equivalent experience.
• 2+ years of experience in Training, Learning & Development, or Operations Training.
• Experience in Content Moderation, Trust & Safety, Social Media Operations, or BPO environments preferred.
• Strong facilitation and presentation abilities.
• Excellent written and verbal communication skills in English.
• Ability to thrive in a fast‑paced, constantly evolving environment.

Required skills