Customer Care Associate – Inbox (BAS)

About the role

The Customer Care Associate serves as the primary point of contact for Enovis customers via phone and email. The role focuses on handling back‑order escalations, urgent order issues, price discrepancies, and other time‑sensitive requests to ensure total customer satisfaction.

Key responsibilities

• Handle inbound and outbound calls, providing accurate information on orders, products, pricing, and services.
• Process customer orders accurately and manage them according to established procedures.
• Collaborate with Supply Chain and Manufacturing to determine accurate ETAs for deficient products.
• Manage email communications, responding promptly to resolve customer requests and concerns.
• Identify and resolve high‑level service issues, escalating when necessary.
• Gather and document data requirements, coordinating with data analysts as needed.

Required profile

• Minimum 2 years of experience in a customer service role, preferably in the MedDevice or manufacturing industry.
• Demonstrated ability to build rapport with customers and exceed expectations.
• Flexibility to work any shift between 5 am–5 pm PST, with occasional overtime.
• Strong verbal and written communication skills and punctual attendance.

Required skills

• Experience with Oracle.
• Experience with Agile.
• Experience with Salesforce.