Customer Operations Specialist (Remote) – Mexico

About the role

HireHawk connects professionals worldwide with opportunities at U.S. and Canadian companies, and offers this full-time, long-term remote contract for a Customer Operations Coordinator based in Mexico. The role supports the day-to-day operations of a New York-based business, keeping sales orders, pricing, costs and customer information accurate and efficient. It starts with back-end operational work and moves toward more direct customer communication as you learn the business.

Key responsibilities

• Enter and review sales orders accurately, checking that customer, product, pricing and order information is complete.
• Validate customer pricing against price sheets, product costs, freight charges and warehouse costs.
• Spot pricing, cost, margin and order discrepancies before they cause problems.
• Perform basic business calculations (percentages, costs, margins, multiplication and division) to verify order accuracy.
• Investigate information that looks incorrect or inconsistent instead of processing it blindly.
• Escalate discrepancies and communicate with the right team members until resolved.
• Handle large volumes of order and operational data with high accuracy.
• Support customer inquiries by email, and gradually take occasional inbound and outbound calls once you know the products and processes.

Required profile

• Previous customer service, customer-facing or operational support experience.
• Advanced English across speaking, writing and reading.
• Ability to spot unusual figures and ask questions when information is unclear.
• Nice to have: accounting, banking, finance, order processing, logistics, warehousing, freight or supply chain experience; experience with high volumes of sales orders; experience with U.S. customers or teams.

Required skills

• Strong numerical skills and attention to detail with percentages, costs, margins and spreadsheets.
• Professional written communication.
• Nice to have: spreadsheets, order management platforms, ERP systems.

Pay is listed as $1,300 - $1,400 (negotiable); the schedule is Monday to Friday, CT hours aligned.