Customer Quality Engineer

About the role

Marelli is seeking a Customer Quality Engineer to join its Electronic Systems Plant Quality team in Aguascalientes, Mexico. Reporting to the Plant Quality Manager, you will act as the primary liaison between the company and its automotive customers, ensuring that all quality expectations are consistently met.

Key responsibilities

• Serve as the main point of contact for customer quality inquiries, building strong relationships to understand expectations.
• Monitor product quality and performance, conducting regular audits and inspections.
• Investigate customer complaints, coordinate corrective actions, and apply root‑cause analysis techniques.
• Maintain detailed documentation of quality issues and resolutions, and prepare reports for internal teams and customers.
• Collaborate with manufacturing, engineering, and supply‑chain teams to embed quality standards throughout production.
• Ensure compliance with industry regulations and support the implementation of quality management systems.
• Identify and lead continuous‑improvement initiatives to enhance product quality and customer satisfaction.

Required profile

• Bachelor’s degree in engineering, quality management, or a related discipline.
• Relevant experience in quality assurance or control, preferably within the automotive sector.
• Strong analytical skills and ability to work cross‑functionally.

Required skills

• Six Sigma
• FMEA
• Root cause analysis