Customer Service / Administrative Support (Remote)

About the role

We are looking for a motivated Customer Service and Administrative Support professional to join our team remotely. The role involves handling high‑volume inbound calls, communicating with homeowners, and providing essential administrative assistance while maintaining a high level of service quality.

Key responsibilities

• Answer and manage a large volume of inbound calls.
• Communicate effectively with homeowners and address their inquiries.
• Route calls to the appropriate internal teams.
• Manage email inboxes, follow up on messages, and ensure timely responses.
• Perform data entry and general administrative tasks.
• Support overall organization through multitasking and prioritization.

Required profile

• 2‑3 years of experience in a customer service or call‑center environment.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and ability to handle multiple priorities.
• Reliable internet connection with a minimum speed of 50 Mbps.
• Proficiency with Microsoft Office and Google Workspace.

Required skills

• Microsoft Office
• Google Workspace
• Familiarity with Caliber (preferred)

What we offer

• Remote work equipment (laptop, monitor, headset).
• Major medical insurance and minor medical coverage after three months.
• Christmas bonus (30 days of salary) and 12 vacation days after the first year.
• Food vouchers, restaurant tickets, and a savings fund contribution.
• Standard Monday‑to‑Friday schedule (09:00‑17:30 Mexico City time) with a 30‑minute lunch break.