Customer Service Rep - Logistics / B2B (Remote, Mexico)

About the role

HireHawk is recruiting a Customer Operations Coordinator for a New York-based business, open to candidates in Mexico. The role supports day-to-day operations so that sales orders, pricing, costs and customer information are processed accurately and efficiently. It starts with back-end operational work and moves toward more direct customer communication as you learn the business. The schedule is full-time, Monday to Friday, with CT hours aligned.

Key responsibilities

• Enter and review sales orders accurately, checking that customer, product, pricing and order information is complete.
• Validate customer pricing against price sheets, product costs, freight charges and warehouse costs.
• Spot pricing, cost, margin and order discrepancies before they cause downstream issues.
• Perform basic business calculations (percentages, costs, margins, multiplication and division) to verify order accuracy.
• Investigate information that looks incorrect or inconsistent instead of processing it blindly, and escalate discrepancies to the right team members.
• Handle large volumes of order and operational data with high accuracy.
• Support customer inquiries by email, and gradually take occasional inbound and outbound calls once you know the products and processes.

Required profile

• Previous customer service, customer-facing or operational support experience.
• Advanced English across speaking, writing and reading.
• Ability to spot unusual figures and ask questions when information is unclear.
• Nice to have: accounting, banking, finance or order processing background; logistics, warehousing or supply chain exposure; experience with U.S. customers or teams.

Required skills

• Strong numerical skills and attention to detail with percentages, costs, margins and spreadsheets.
• Professional written communication.
• Nice to have: spreadsheets, order management platforms or ERP systems.

Pay is listed as $1,300 - $1,400 (negotiable).