Customer Success Manager – Remote (Mexico)

About the role

We are seeking a Customer Success Manager to guide clients through complex product journeys, from onboarding to delivery and future growth. This remote position is based in Mexico and focuses on building long‑term relationships in a global environment.

Key responsibilities

• Own the post‑sales customer journey, including onboarding, relationship management, and ongoing support.
• Explain production processes, manage expectations, and align customer needs with internal capabilities.
• Coordinate between customers, design teams, and production or sourcing partners to keep projects on track.
• Monitor account progress, identify risks, and proactively resolve issues.
• Provide consultative support during product development, offering guidance on specifications, materials, and technical considerations.
• Maintain accurate account information, track milestones, and monitor customer health metrics.
• Identify opportunities for account expansion, repeat orders, and new product solutions.
• Collect customer feedback and collaborate with internal teams to improve processes and products.

Required profile

• 3+ years of experience in Customer Success, Account Management, or a similar client‑facing role.
• Experience in e‑commerce, manufacturing, technology platforms, or customized product environments is a plus.
• Strong communication and interpersonal skills, able to explain complex concepts clearly.
• Excellent project coordination abilities with a proactive problem‑solving mindset.

Required skills

What we offer

• Opportunity to work remotely from Mexico.
• Autonomous role with ownership of a diverse client portfolio.
• Collaborative environment with internal and external partners.
• Potential for career growth in a fast‑growing company.