Customer Success Manager (Remote – Mexico)

About the role

Owner is seeking a proactive Customer Success Manager to manage a portfolio of 120+ customers in Mexico, focusing on product adoption, retention and growth. This remote‑first role works closely with Launch and Support teams to deliver a world‑class experience.

Key responsibilities

• Manage a dynamic portfolio of 120+ customers across the lifecycle, focusing on at‑risk segments to maximize adoption and reduce churn.
• Deliver personalized strategic advice, collaborate with Launch and Support teams, and drive retention and expansion opportunities.
• Collaborate with cross‑functional teams to provide feedback that shapes the product roadmap.
• Identify and drive expansion opportunities to increase revenue and broaden Owner’s footprint.

Required profile

• 2+ years experience in Customer Success or Account Management with a proven record of driving retention and revenue.
• Strong communication skills, able to handle high‑volume calls, de‑escalate challenges, and work fluently in English.
• Ability to prioritize a pipeline and intervene early with accounts at risk of churn.
• Data‑driven mindset, leveraging analytics to inform customer interactions and strategic decisions.
• Solution‑oriented, big‑picture perspective with grit and adaptability to navigate ambiguity.

Required skills

• Salesforce
• Sales Loft
• TalkDesk
• Gong
• Loom
• Metabase

What we offer

• Estimated base salary of 760,508 MXP per year.
• Comprehensive health coverage.
• Remote‑first work environment with unlimited paid time off.
• Additional fun perks.