Destination Services Team Leader

About the role

Join the Destination Services team as a Team Leader and inspire an international crew to deliver unforgettable guest experiences. You will guide the team in a fast‑paced, sales‑driven environment while ensuring high standards of service and revenue growth.

Key responsibilities

• Lead and motivate a diverse team to exceed sales targets and create memorable moments for guests.
• Identify guest needs, provide tailored recommendations, and promote experiences that drive revenue.
• Use data and feedback to refine sales strategies and improve performance.
• Resolve high‑profile issues calmly and empathetically, supporting the team through challenging situations.
• Collaborate with operational and airport teams to ensure seamless first impressions and smooth transfers.
• Monitor team wellbeing, celebrate successes, and identify training needs for continuous development.

Required profile

• Passionate about guest satisfaction and willing to go above and beyond.
• Highly motivated, target‑driven with a positive mindset.
• Quick learner who masters relevant technology and tools.
• Effective communicator who fosters a positive work culture.
• Natural leader who inspires confidence and handles challenges proactively.

Required skills

What we offer

• Attractive salary and bonus scheme.
• 16 days holiday after the first year plus two additional days.
• Company iPad, uniform, and paid training days.
• Access to TUI Learning Hub, Skills Academy, language lessons, and wellbeing resources.
• Permanent or seasonal contracts with clear career progression.