Distribution Supervisor - San Martin Obispo, Cuautitlan Izcalli

About the role

Expeditors, a global logistics company, is hiring a Distribution Supervisor in San Martin Obispo, Cuautitlan Izcalli, Mexico City. The supervisor assists the manager in the daily running of the Distribution Department in line with company policy and all aspects of compliance, and supervises Customer Service Representatives.

Key responsibilities

• Supervise Customer Service Representatives, coordinate daily workflow and assign new accounts to them
• Audit new accounts and follow up on CSRs' responsibilities so customer needs are met
• Give written and oral instructions, examine work for accuracy and conformance to policies, and manage staff performance, including recommending promotions, wage increases and terminations
• Plan staffing levels, determine work procedures, prepare schedules and expedite workflow
• Use the EDMS system fully and oversee compliance with operational process standards and local regulations
• Support the manager and sales department, handle complex customer issues, and respond to RFPs and quotations
• Work with the Distribution Manager on the annual departmental budget, and supervise accounts payable, accounts receivable, invoicing and freight rating
• Promote compliance with company policies, regulations and the company's 10 cultural attributes

Required profile

• Bachelor's degree (B.A.) from a four-year college or university, or equivalent combination of education and experience
• At least two years of experience in distribution or inventory control
• Previous supervisory experience
• Direct warehouse-related experience in customer service, with management skills such as planning, supervising, controlling, organizing and staffing

Required skills

• Knowledge of customer relationship management software programs
• Inventory management, budgeting and accounting knowledge
• Good Microsoft Office skills (Excel, Word)
• Strong market and competition knowledge