Email Operations & Communications Specialist

About the role

The Email Operations & Communications Specialist will shape the experience communications strategy, govern content and branding standards, and drive lifecycle messaging across Arrow Electronics’ B2B technology platforms. You will partner with CX, UX, product, marketing, legal and IT teams to ensure consistent, compliant, and high‑performing email interactions.

Key responsibilities

• Define the experience communications strategy and establish governance standards for content, branding, compliance and data use.
• Develop lifecycle communication frameworks and partner with cross‑functional teams (CX, UX, Product, Marketing, Legal, IT).
• Own transactional, lifecycle and system‑triggered communications, building and optimizing automation programs within CRM/ESP platforms.
• Manage segmentation, personalization, trigger logic, and ensure QA, deliverability and operational excellence.
• Align communications with content governance, SEO and web experiences; approve communications for quality, consistency, accessibility and compliance.
• Maintain reusable templates and design standards.
• Define KPIs, lead testing and optimization, and use data to improve customer journeys.

Required profile

• 6+ years in digital communications, email operations, customer experience or related fields.
• Experience in B2B technology, distribution, digital commerce or enterprise platforms.
• Hands‑on experience with Eloqua and knowledge of HTML/CSS, automation, segmentation, QA and deliverability.
• Proven ability to work in Agile environments and cross‑functional teams.
• Strong analytical, communication and stakeholder management skills.

Required skills

• Eloqua
• HTML/CSS
• Automation
• Segmentation
• QA
• Deliverability
• Agile methodology

What we offer

• Competitive financial compensation and comprehensive benefits package.
• Hybrid work arrangement: in‑office Tuesday, Wednesday and Thursday; remote Monday and Friday.