EMEA Quality Performance Engineer

About the role

The EMEA Quality Performance Engineer owns end‑to‑end service quality and engineering performance for a defined set of repair partners across the Services Supply Chain. The role drives quality execution, partner governance, and value capture while also maintaining global technical documentation for assigned commodities.

Key responsibilities

• Own quality performance for assigned repair partners and commodity portfolio, aligning with global targets.
• Identify risks proactively, lead corrective actions, and manage escalations across product lines.
• Conduct structured Root Cause Analyses and ensure sustainable corrective actions are implemented.
• Govern engineering performance of outsourced repair partners, driving KPIs such as quality, yield, efficiency, scrap and NTF.
• Run governance cadences including performance reviews, audits and escalation loops.
• Improve repair yield, reduce waste, and translate quality issues into measurable cost impact.
• Support product lifecycle stages from NPI to end‑of‑life, ensuring service readiness and stability.
• Create and maintain global technical documentation, incorporating field learnings and RCA insights.

Required profile

Required skills