General Manager, Industrial Service

About the role

The Industrial Service General Manager for Mexico leads Konecranes' service business unit with full P&L responsibility. This senior position oversees service technicians, sales staff, and a large customer network, driving profitable growth and ensuring the highest safety standards.

Key responsibilities

• Lead the Industrial Service Business Unit, setting strategic direction and ensuring alignment with corporate objectives.
• Define and execute growth strategies to expand market share and improve profitability across the service portfolio.
• Champion a strong safety culture, ensuring compliance with health, safety, and environmental standards.
• Develop and coach a high‑performing leadership team, fostering capability building across service areas.
• Establish and monitor KPIs to drive performance accountability and results.
• Optimize processes to enhance operational excellence, productivity, and customer service quality.
• Collaborate with commercial teams and senior leadership to strengthen customer relationships.
• Lead workforce planning, talent acquisition, development, and succession planning for key roles.
• Oversee financial planning, budgeting, and cost control to ensure strong financial performance.

Required profile

• Proven leadership experience managing large operational service teams with P&L responsibility.
• Strong safety mindset with a track record of embedding proactive safety cultures.
• Ability to inspire, align, and develop teams to achieve business growth and customer satisfaction.
• Excellent strategic thinking combined with hands‑on operational accountability.
• Experience in workforce planning, talent management, and succession planning.

Required skills