Head of Reinsurance Claims Mexico

About the role

Marsh Re FAC, a global reinsurance intermediary, is looking for a Head of Claims Mexico to lead, develop and execute the Marsh Re FAC Claims strategy in Mexico. The role serves as the senior claims advisor to clients, brokers, reinsurers and internal stakeholders, combining technical expertise with commercial acumen and the ability to lead teams through complex, high-value claims.

Key responsibilities

• Lead and execute the Claims strategy for Marsh Re FAC Mexico, aligned with regional and global priorities, and build a high-performing Claims function focused on technical excellence, client advocacy and operational consistency.
• Provide strategic oversight of complex facultative reinsurance claims across multiple lines of business, developing strategies that maximise recoveries while protecting clients' commercial interests.
• Act as the trusted claims advisor for clients, brokers, reinsurers and LCPA, leading negotiations on coverage, liability, quantum and settlement, and representing Marsh Re in client meetings, market discussions and industry forums.
• Support business development, client retention and growth, partner with Placement teams and take part in client presentations and renewal strategies.
• Build, coach and mentor a high-performing Claims team, fostering collaboration, knowledge sharing and succession planning.
• Ensure claims governance, reporting and regulatory compliance, monitor service quality and KPIs, and drive process and technology improvements.

Required profile

• Bachelor's degree required; postgraduate qualification is an advantage.
• Minimum 9 years of experience in complex reinsurance claims.
• Proven leadership experience managing high-performing teams.
• Experience engaging with senior clients, reinsurers and executive stakeholders.
• Fluent Spanish and English.
• A commercially minded claims leader with strong relationship-building skills, able to influence without authority and thrive in fast-paced environments.

Required skills

• Strong knowledge of reinsurance wordings, coverage analysis and claims negotiations.
• Strategic leadership, commercial acumen, technical claims expertise and negotiation.
• People leadership, decision making and collaboration across borders.

The role is based in the Mexico City office and follows a hybrid model: colleagues must be in the local office or onsite with clients at least three days per week, with anchor days for each team.