Hotel Director (Luxury Cruise)

About the role

The Hotel Director leads all hotel operations aboard a luxury cruise vessel, ensuring an exceptional guest experience and maintaining the highest service standards. This senior position combines strategic leadership with day‑to‑day operational oversight.

Key responsibilities

• Provide strategic direction and leadership for the hotel department.
• Oversee all aspects of hotel operations to maximise guest satisfaction and crew friendliness.
• Implement and uphold Forbes 5‑star standards, preparing the ship for possible inspections.
• Conduct daily inspiring morning meetings and mentor heads of departments.
• Identify training needs, support talent development, and attend relevant meetings and courses.
• Participate in weekly public health inspections and ensure corrective actions are completed.
• Distribute NPS, financial data, Voyage Report and Deep‑Dive Analysis to stakeholders at the end of each voyage.

Required profile

• 6‑8 years of professional experience in luxury hotel operations (multi‑outlet).
• At least 5 years in a management role.
• Previous cruise line experience is an advantage.
• Excellent fluent English (verbal and written); additional languages are a plus.

Required skills