Inbound Customer Support – On‑Site in Cancun

About the role

ONE is expanding its state‑of‑the‑art contact centre in Cancun and is looking for enthusiastic, bilingual professionals to join the inbound customer support team. You will be the first point of contact for travelers, helping them resolve inquiries, troubleshoot issues, and ensure a seamless experience with our travel technology solutions.

Key responsibilities

• Engage with customers in a personalized manner, providing comprehensive assistance and information.
• Listen empathetically to quickly address questions and concerns, maintaining a positive approach.
• Turn complaints into resolution opportunities, boosting satisfaction and encouraging retention.
• Build trust and strong rapport through open, interactive communication.
• Deliver accurate information using appropriate tools and methods.
• Continuously educate yourself on ONE’s products to offer thorough support.
• Transfer qualified leads smoothly to the sales team.
• Take on additional tasks as assigned to support team success.

Required profile

• Fluent in English and Spanish.
• Minimum 1 year of experience in customer support or a call‑center environment.
• High school diploma or equivalent.
• Strong phone communication and active‑listening abilities.
• Ability to multitask complex scenarios efficiently.
• Preferred knowledge of the travel industry.

Required skills

• Proficiency with CRM systems and best‑practice usage.
• Advanced knowledge of Microsoft Office Suite.

What we offer

• Business‑casual dress code reflecting a polished appearance.
• Dynamic, fast‑paced environment with growth opportunities.
• Equal‑opportunity employment in a multicultural team.