IT Support Specialist

About the role

We are looking for an IT Support Specialist to provide prompt technical assistance to end‑users, ensuring minimal downtime and smooth operation of our computer systems, hardware, software, and network infrastructure.

Key responsibilities

• Respond to user inquiries and incidents, diagnosing and resolving hardware, software, and network issues.
• Install, configure, and upgrade operating systems, applications, and system patches.
• Manage user accounts, permissions, and authentication in line with security policies.
• Perform regular data backups, disaster‑recovery testing, and data restoration as needed.
• Monitor and maintain local servers, network equipment, firewalls, and peripheral devices.
• Document procedures, system configurations, troubleshooting steps, and generate performance reports.

Required profile

• Bachelor’s degree in Computer Science, Electronics or a related field.
• 2‑3 years of hands‑on experience in IT support covering both software and hardware.
• Strong problem‑solving abilities and a service‑oriented mindset.
• Familiarity with large, complex enterprise environments.

Required skills

• PC hardware and software troubleshooting.
• Server administration (Windows Server, Terminal Services).
• Network configuration and troubleshooting (Cisco, firewalls).
• Virtualization (VMware).
• Microsoft 365 and cloud service management.