Junior Help Desk Analyst – Tijuana

About the role

ITJ is seeking a motivated Junior Help Desk Analyst to join our growing team in Tijuana. You will provide first‑line technical support to internal users and external medical‑device partners, ensuring smooth operation of Windows environments and cloud applications.

Key responsibilities

• Deliver remote and on‑site troubleshooting for Windows desktops and laptops.
• Manage incidents and service requests using ServiceNow.
• Configure and support Microsoft Intune and Office 365 applications.
• Utilize Quick Assist and TeamViewer for remote assistance.
• Follow structured workflows, checklists, and documentation to resolve issues efficiently.
• Maintain accurate records of tickets and resolutions.

Required profile

• 2‑3 years of experience in an IT help desk or desktop support role.
• Strong troubleshooting skills across Windows environments.
• Excellent verbal and written English communication.
• Customer‑service mindset with attention to detail.
• Highly organized and able to work independently on remote problems.

Required skills

• ServiceNow
• Microsoft Intune
• Office 365 Applications
• Quick Assist
• TeamViewer
• Windows operating system

What we offer

• Benefits that exceed legal requirements.
• Hybrid work schedule – onsite Monday to Thursday, remote on Fridays.