Key Account Manager - Supply Chain AI Platform

About the role

The company partners with an AI-native operating system for supply chains used by wholesalers, manufacturers, retailers and traders. The platform connects logistics and procurement data with internal and external systems, using predictive analytics and automation to improve fill rates, reduce inventory and shorten cash-to-cash cycle time. The Key Account Manager owns the commercial relationship with each client, from post-implementation through renewal and expansion, and acts as the main point of contact for account health, satisfaction and growth.

Key responsibilities

• Own the end-to-end relationship for assigned accounts, including renewal and expansion
• Serve as the client's primary point of contact, building trust with stakeholders in procurement, operations and supply chain
• Track account health (usage, satisfaction, ROI) and proactively address risks before they become churn
• Identify expansion opportunities and work with Sales on upsell and cross-sell
• Represent the client's voice internally, feeding structured feedback to Product and Customer Success leadership
• Provide hands-on support for solution implementation on site, with frequent travel

Required profile

• Strong relationship management and account ownership experience, comfortable representing the company to enterprise clients
• Background in logistics, procurement or supply chain
• 5+ years of experience in account management, implementation or client-facing roles in logistics/supply chain, based in Mexico and able to travel nationally and internationally
• Fluent Spanish and English, written and spoken
• Nice to have: experience at a tech-forward or AI-native supply chain company, existing network in the Mexican logistics and procurement space, familiarity with fast-changing startups, and previous KAM, Account Manager or Customer Success Manager experience in B2B SaaS