LAR Customer Service Coordinator (Trilingual)
aig · Mexico City
Descripcion del puesto
About the role
The LAR Customer Service Coordinator provides front‑line support for travelers in Spanish and Portuguese‑speaking countries, ensuring clients receive superior assistance during emergencies and disruptions.
Key responsibilities
- Handle a variety of incoming calls and explain policy benefits.
- Arrange emergency medical treatment and track delayed luggage.
- Explain trip cancellation and interruption benefits.
- Document each case carefully and liaise with AIG Travel’s Medical, Security and Compliance teams.
Required profile
- 2+ years of experience in customer service.
- Fluent in Spanish, Portuguese and English (reading, writing, speaking).
- Basic to intermediate knowledge of Microsoft Office (Word, PowerPoint, Outlook).
- Strong problem‑solving orientation and sense of urgency.
- Ability to manage high‑attention cases with fast, accurate responses.
Required skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
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Publicado hace 9 horas
Expira en 1 mes
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aig
Mexico City