Manager, Market Delivery

About the role

Mastercard is seeking a Manager, Market Delivery to lead the execution and delivery of products, services, and strategic initiatives within a specific market. This role bridges global strategy and local implementation, ensuring solutions meet market needs and drive business results.

Key responsibilities

• Provide PMO services for the assigned project portfolio, including KPI tracking, MIS reporting, financial impact analysis, market launches, lessons learned, and post‑implementation activities.
• Partner with Account Managers and product development teams to define scope, approach, and solution design.
• Lead end‑to‑end implementation of products and initiatives, ensuring alignment with timelines, scope, and quality standards.
• Adapt global programs to local regulatory, operational, and customer requirements.
• Collaborate with cross‑functional teams and external partners to ensure seamless delivery.
• Identify risks, manage escalations, and resolve delivery challenges promptly.
• Continuously improve delivery processes and enhance customer experience using insights and best practices.

Required profile

• Proven experience leading delivery or implementation projects in a market‑focused environment.
• Strong stakeholder management and communication skills.
• Ability to translate global strategies into localized solutions.
• Proactive risk identification and issue‑resolution capabilities.
• Commitment to continuous improvement and customer‑centric outcomes.

Required skills