Market Performance Associate - Ocean Gateway

About the role

Flexport is hiring a Market Performance Associate for its Ocean Gateway team in Guadalajara. The associate owns the ground performance strategy and planning for their assigned markets, aiming for over 95% destination On-Time Performance (OTP) by managing terminals, shipping line carriers, rail providers, warehouses and truckers to meet Service Level Agreements. The role also drives vendor performance, works with the Trucking Procurement team on volume allocations, and stays close to Gateway Execution peers.

Key responsibilities

• Develop and own vendor relationships, keeping drayage partners in place to support growth and customer service.
• Build dashboards to measure trucking SLAs and work with business leads to set and achieve key results.
• Manage performance reporting at market and vendor level, including inbound forecasting, milestone reporting, and timely pickup and delivery.
• Support drayage carriers by onboarding, training and coaching dispatchers on Transmission.
• Give detailed feedback on drayage market allocations so top-performing carriers are leveraged.
• Help implement new FCL/LCL destinations through carrier selection, SOP development and shipment monitoring.
• Navigate service escalations with Gateway Operator peers to keep freight moving and give clients a positive experience.

Required profile

• BA/BS degree and/or 2+ years of experience in freight forwarding, transportation or supply chain roles.
• Expert knowledge of ground transportation and imports and/or exports from sales, operations and procurement perspectives.
• Experience building and maintaining strong vendor relationships.
• Analytical mindset, using metrics and data to solve problems.
• Excellent communication, interpersonal and organizational skills.

Required skills

• Knowledge of analytical tools such as Excel.
• Experience with SQL, Looker and Snowflake, including data manipulation and dashboard/report building.