Operations Coordinator

About the role

Are you passionate about creating exceptional customer experiences and ensuring smooth operations? As an Operations Coordinator you will own the assigned market, overseeing property readiness, handling escalations and delivering a seamless journey for members from move‑in through their next stay.

Key responsibilities

• Ensure all units meet move‑in standards before a member’s arrival, driving market success.
• Lead resolution of customer escalations with professionalism and creativity.
• Maintain relationships with property partners, hosts and internal back‑ops teams to guarantee seamless operations.
• Manage and resolve support tickets and maintenance requests promptly.
• Monitor and improve performance metrics such as NPS, CSAT, cleaning quality and check‑in scores.

Required profile

• Fluent English (B2‑C1) and ability to work from the Polanco office.
• Customer‑first mindset with strong communication and relationship‑building skills.
• Hands‑on problem‑solver with high attention to detail.
• Organised, able to thrive in a fast‑paced, evolving environment.
• Comfortable using data and metrics to inform decisions and drive continuous improvement.
• Strategic thinker who balances big‑picture goals with day‑to‑day execution.

Required skills

What we offer

• Salary: 19,000 MXN gross per month plus performance‑based bonus.
• Grocery vouchers worth 1,500 MXN net per month.
• 12 days of vacation after 90 days of employment.
• 40 hours of paid time off per year after 30 days.
• Comprehensive health insurance (major medical, minor medical, dental, vision).
• On‑site parking for bikes, motorcycles and cars.
• Annual travel benefit of $750 USD in Landing stays.