Operations Coordinator – Time Critical (Remote, Mexico)

About the role

PARCEL PILOTS is seeking a proactive Operations Coordinator to manage time‑critical shipments worldwide. The position is fully remote and supports a 24/7 global network, ensuring urgent deliveries are executed smoothly from quotation through to final delivery.

Key responsibilities

• Handle On‑Board Courier (OBC) and time‑critical transport requests from initial quotation to delivery completion.
• Communicate directly with couriers, clients, and airline partners to coordinate shipments.
• Monitor shipments in real time, identify issues, and implement immediate solutions.
• Work on a shift‑based schedule to provide continuous coverage for global operations.
• Contribute to workflow optimisation and the expansion of the courier network.

Required profile

• Proven experience in time‑critical logistics or a related field.
• Strong communication and organisational abilities.
• High attention to detail and capacity to work under pressure.
• Comfortable with a shift‑based, 24/7 work environment.
• Fluent in English and Spanish.
• Based in Mexico.

Required skills

What we offer

• 100% remote work setup.
• Shift‑based schedule aligned with global operations.
• Dynamic, international team passionate about logistics.
• Opportunity for growth within a fast‑scaling global brand.
• Competitive compensation based on experience.