Order Support Representative – After‑Sale
recruiting
Descripcion del puesto
About the role
The Order Support Representative assists customers with order, shipping, return, cancellation, and delivery-related concerns. This role requires strong attention to detail, high comprehension, and accurate case management across multiple systems and trackers.
Key responsibilities
- Respond to order‑related inquiries via email, live chat, and outbound calls.
- Process address changes, cancellations, returns, and refunds according to company policies.
- Investigate lost, delayed, damaged, or incorrectly delivered packages.
- Coordinate with fulfillment partners and carriers such as ShipBob and PNP Line.
- Create reshipment orders in Shopify when approved and update records across Shopify, Gorgias, and internal trackers.
- Maintain order claims and escalation trackers using Google Sheets and escalate complex cases to Operations.
Required profile
- Previous e‑commerce customer service experience handling orders, shipping, returns, and refunds.
- Strong reading comprehension, problem‑solving, and communication skills.
- Highly organized, detail‑oriented, and accurate in a fast‑paced environment.
- Ability to manage multiple cases simultaneously and follow detailed processes.
Required skills
- Google Sheets
- Shopify
- Gorgias
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Publicado hace 6 horas
Expira en 1 mes
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