Product Trainer

About the role

We are seeking a Product Trainer to guide our customers through the effective use of Hootsuite and Talkwalker solutions. Working within the Professional Services team, you will play a pivotal part in the end‑to‑end customer journey, delivering both virtual and onsite training across multiple time zones.

Key responsibilities

• Lead discovery sessions with cross‑functional teams and customers to identify training needs and business goals.
• Schedule and prepare training sessions, reviewing customer configurations and creating tailored presentation decks.
• Develop and maintain training materials, agendas, and templates for consistent delivery.
• Design and present live webinars covering Hootsuite, Impact, Insights, Amplify, and Ads, ensuring clear understanding and engagement.
• Conduct half‑day onsite training sessions, traveling to customer locations as required.
• Update project plans with training progress, tasks completed, and outcomes.
• Achieve quarterly CSAT targets by delivering customized, high‑impact training experiences.

Required profile

• Practical experience delivering training, preferably in a tech or SaaS environment.
• Strong presentation skills both in‑person and via web platforms.
• Ability to translate technical concepts for diverse audiences.
• Excellent communication, customer‑focus, and problem‑resolution abilities.
• Quick learner who can adopt new tools and processes rapidly.
• Bilingual French/English is a plus.

Required skills

• Hootsuite platform
• Talkwalker platform