Property Management Team Lead

About the role

This remote position leads a property management team in Mexico, overseeing leasing, maintenance, collections and administrative functions. The role focuses on driving operational excellence, improving occupancy rates and enhancing tenant experiences across multiple properties.

Key responsibilities

• Lead and supervise daily operations across leasing, collections, maintenance coordination, and administrative functions.
• Manage and support remote team members, including leasing agents, maintenance coordinators, collections specialists, and administrative staff.
• Ensure rental inquiries are handled promptly to maximize lead conversion.
• Monitor KPIs such as applications, approvals, move‑ins, occupancy levels, collections performance and team productivity.
• Oversee rental marketing activities and create advertising campaigns on platforms like Facebook Marketplace, Craigslist and Zillow.
• Analyze campaign performance and recommend improvements.
• Review operational reports, coordinate maintenance requests and ensure timely resolution.
• Provide daily coaching, feedback and performance support to team members.
• Identify operational challenges and implement workflow improvements.

Required profile

• Minimum of 5 years experience in apartment, multifamily or residential property management.
• Proven experience supervising teams across leasing, maintenance coordination, collections and administrative operations.
• Strong knowledge of leasing processes, rent collections, renewals, notices, delinquency management, work orders and occupancy strategies.
• Experience managing virtual teams in a structured operational environment.

Required skills

• Hands‑on experience with rental advertising platforms such as Facebook Marketplace, Zillow and Craigslist.