Remote Dispatch Agent – Food Delivery Operations

About the role

We are looking for a proactive Remote Dispatch Agent to join Sauce’s operations team. In this fully remote position you will monitor and resolve delayed or failed food‑delivery orders, working closely with drivers and third‑party delivery partners to keep service levels high during peak lunch and dinner periods.

Key responsibilities

• Monitor delivery dashboards and partner portals to identify delayed or failed orders in real time.
• Contact drivers and third‑party partners via HubSpot, Slack, email or phone to troubleshoot and resolve issues promptly.
• Escalate systemic problems to the appropriate internal teams for long‑term fixes.
• Document each incident, collect evidence and maintain detailed records of dispatch activities.
• Share insights and actionable recommendations with other departments to improve overall delivery performance.

Required profile

• Previous experience in dispatch, logistics coordination or a fast‑paced food‑delivery environment.
• Strong written and verbal English communication skills.
• Reliable high‑speed internet connection and a dedicated home office setup.
• Attention to detail and ability to follow up on multiple issues simultaneously.

Required skills

• Proficiency with cloud‑based tools such as HubSpot and Slack.
• Comfort navigating delivery company portals and internal dashboards.