Renewals Manager – SaaS (Mexico City)

About the role

Restaurant365 is looking for a Renewals Manager to lead the Renewal Desk, ensuring forecast accuracy and process discipline across Enterprise, Mid‑Market and Digital Success segments. Based in Mexico City with a hybrid schedule, the role supports U.S. operations and partners closely with Sales and Customer Success leadership.

Key responsibilities

• Own aggregate renewal forecast accuracy (target ±3‑5%) and lead weekly forecast calls.
• Audit CPQ renewal opportunities for completeness and enforce 120‑day trigger compliance.
• Escalate forecast risks to VP, Customer Success and Sales leadership.
• Monitor contraction trends, identify churn drivers and ensure visibility of negative ARR renewals.
• Develop and execute a scaled renewal automation strategy, optimizing workflow triggers and reducing manual effort.
• Collaborate with VP Customer Success, Sales leadership, Revenue Operations and Finance to enforce pricing discipline and improve renewal cycle time.
• Manage Renewal Specialists, set KPIs, provide coaching and drive accountability for on‑time renewals and gross revenue retention.

Required profile

• 6‑10+ years of revenue‑lifecycle experience in SaaS or other recurring‑revenue businesses.
• Proven track record of meeting or exceeding renewal and retention targets (GRR or NRR).
• Strong analytical mindset with experience in CPQ systems and forecasting.
• Ability to lead cross‑functional teams and influence senior stakeholders.

Required skills

• CPQ