Representante de Servicio al Cliente (SPA/POR) – Guadalajara – Híbrido

About the role

As a Customer Service Representative (Spanish/Portuguese) you will be the primary point of contact for our international users, delivering high‑quality support via email and phone. You will work in a hybrid setting, collaborating with multiple internal teams to ensure customer satisfaction and adherence to service level agreements.

Key responsibilities

• Provide first‑line email support using an internal ticketing system.
• Handle inbound phone inquiries from customers worldwide.
• Investigate issues, document findings, and escalate when necessary.
• Meet and exceed established SLAs for response and resolution times.
• Collaborate with cross‑functional departments to deliver comprehensive solutions.

Required profile

• Excellent communication skills in Spanish (C2) and Portuguese (B2).
• Strong empathy, patience, and problem‑solving abilities.
• Effective time‑management and ability to work in a team environment.
• Adaptability, flexibility, and willingness to learn.

Required skills

What we offer

• Gross salary of MXN 21,000 per month.
• 8 % savings fund contribution.
• MXN 1,000 monthly grocery vouchers from the second month.
• Major medical insurance from the third month.
• Paid training and all statutory benefits.