Robotics Field Engineer – Mexico

About the role

Stäubli, a technology solutions provider active in electrical connectors, fluid connectors, robotics and textiles, is hiring a Robotics Field Engineer in Queretaro. The engineer provides on-site and remote technical support to keep robotic systems performing reliably, diagnosing, repairing and maintaining equipment while acting as the main link between customers and internal teams.

The position reports to the Local Service Manager / Head of Services North America.

Key responsibilities

• Provide on-site repair, troubleshooting, maintenance and programming support, and restore system operation
• Support commissioning and emergency interventions
• Provide technical support by phone and email, manage customer hotline requests and guide customers through remote troubleshooting
• Document activities in CRM, write detailed service reports and track system performance and issues
• Coordinate with service management and teams, give feedback for continuous improvement and support knowledge sharing
• Follow all safety, quality and environmental standards

Required profile

• Bachelor's or Associate degree in Engineering, Robotics or a related field
• 3+ years of experience in robotics or industrial automation
• Fluent English speaker
• Willingness to travel up to 75%, including domestic and international trips as required

Required skills

• Strong robot programming and troubleshooting skills
• Knowledge of electrical, mechanical and control systems
• Ability to read and interpret technical documentation
• Strong communication and customer interaction skills