Sales Administrator - FCS

About the role

Stäubli, a technological solutions provider active in electrical connectors, fluid connectors, robotics and textile, is hiring a Sales Administrator for its FCS business unit in Queretaro. The role interacts with internal and external customers and reports to the FCS Sales Administration Manager – Americas. It is a full-time position with a Monday to Friday schedule (8:30 am to 6:00 pm) and a hybrid option available.

Key responsibilities

• Work directly with customers and sales engineers to generate quotations for services and parts
• Manage the customer portal and process customer orders accurately and on time
• Check stock levels before entering orders and prioritize available inventory
• Gather administrative information from customers to set them up in the ERP or to register Stäubli as a vendor
• Send invoices to customers for services and parts
• Monitor daily reports and orders so they are delivered on schedule, and resolve issues or delays proactively
• Assist accounting with past-due invoices and accounts, create non-conformance reports, and contribute to team results
• Take part in training sessions and help update order-entry processes

Required profile

• Associate degree in Business Administration or equivalent work experience (customer service or inside sales background preferred)
• Quality and customer service driven, organized and detail oriented
• Self-motivated, proactive and able to work under limited supervision in a fast-paced team
• Good written and verbal communication skills and ability to solve customer problems
• Able to sit at a desk for long periods and lift up to 25 pounds occasionally

Required skills

• Proficiency with the SAP ERP system
• Proficiency with Microsoft Office and Microsoft Excel
• Experience with customer relationship management (CRM) software