Senior Community Manager for Marvel Strike Force

About the role

Scopely is seeking a Senior Community Manager to lead the relationship between the Marvel Strike Force studio and its global player community. You will be the voice of the game across all community channels and the voice of the community within the studio, shaping player experiences and influencing product decisions.

Key responsibilities

• Engage daily with free‑to‑play, revenue‑contributing, and VIP players across forums, social media, and in‑game channels.
• Translate community sentiment, trends, and feedback into strategic insights for product and studio leadership.
• Develop and execute communication strategies for launches, incidents, and high‑impact moments using blogs, videos, social posts, and in‑game messaging.
• Own the health and continuous improvement of community initiatives, campaigns, and player programs that foster belonging.
• Partner with Marketing, Product, Live Ops, CRM, and other teams to ensure player needs are represented throughout feature development and releases.
• Close the feedback loop by informing the community when their input drives studio actions.
• Mentor junior Community Managers, share best practices, and raise communication standards.

Required profile

• 5+ years of experience in community, social, or player‑engagement roles, preferably for live‑service games.
• Strong judgment in player communication, prioritization, and escalation handling.
• Proven ability to collaborate cross‑functionally with Marketing, Product, Live Ops, CRM, and Player Experience teams.
• Excellent written and editorial instincts, able to adapt tone to diverse player situations.
• Data‑informed mindset with experience using engagement and feedback signals to improve outcomes.
• Highly organized with the ability to manage multiple priorities in a fast‑paced live environment.

Required skills

• Community management and player engagement expertise.
• Strong written communication and editorial skills.
• Experience analyzing player sentiment and turning it into actionable recommendations.
• Ability to create multi‑format content (blogs, videos, social posts, in‑game messages).