Senior Fraud Prevention Analyst

About the role

Levi Strauss & Co. is seeking a Senior Fraud Prevention Analyst to join its Enterprise Fraud & Abuse Program in Mexico City. The analyst will focus on ecommerce fraud detection, transaction monitoring, and investigations across the U.S. and Canada DTC channels while supporting retail and customer‑care fraud matters.

Key responsibilities

• Monitor omnichannel behavior using fraud detection platforms, policy engines and case‑management tools.
• Review high‑risk orders, payments, refunds and claims to determine appropriate action.
• Balance fraud risk mitigation with customer‑experience goals by managing false positives and reducing friction for legitimate transactions.
• Investigate transactional anomalies and support cross‑channel fraud investigations in partnership with Global Security and Retail teams.
• Maintain transaction review workflows, queue management, SLA adherence and reporting for the U.S. and Canada ecommerce business.

Required profile

• Proven experience in ecommerce fraud operations or related investigative roles.
• Strong analytical mindset with ability to identify patterns, trends and connections across channels.
• Excellent communication skills to collaborate with security, retail, consumer‑care and revenue‑protection functions.
• Ability to work within a matrixed environment and follow defined fraud policies and procedures.

Required skills